These terms and conditions are intended for exclusive use in of the booking of accommodation in La Bastide of Caseneuve - Place du village – 84750 – Caseneuve.
These conditions constitue the reservation contract between the owners and the client staying in the guest room.
Our commitment
The owners are committed to providing the best possible welcome and levels of service to their guests, and to ensuring that their stay is totally agreeable. The owners will also be happy to provide any information about the region which may make the guests stay more enjoyable.
Length of stay
The reservation contract is for a specifically set period, and under no circumstances may a guest or guests continue to occupy a room or rooms beyond the date and time originally stated on the reservation contract unless agreed with the owners of Bastide de Caseneuve.
Arrival
The guest or guests must arrive by 17.00 on the day specified in the reservation.
If arrival will be delayed or be later than expected on the first day of the reservation it is the duty of the guest or guests to inform the owners prior to 17.00 on that day. If the guest does not arrive by 19.00 on the first day of the reservation and has not contacted the owners, then the reservation contract will be deemed to have been broken and will become nul and void, and the owners reserve the right to rent the accommodation to other clients. Any deposit which may have been paid will then be forfiet and will not be refunded. The owners also reserve the right to charge the balance of the total price of the reserved accomodation.
Booking Confirmation
Upon receipt of a reservation request you will receive notification of receipt by e-mail and will be requested to pay the deposit within 7 days. Reservation is effective and will be confirmed upon receipt of the deposit corresponding to 30% of the total accommodation reserved, but not including any other charges.
Note that the deposit is banked upon receipt. An acknowledgment will be sent to confirm receipt of the deposit.
Deposit payment can be made as follows:
- By bank cheque (This must be drawn on French bank, and made payable to La Bastide de Caseneuve)
- By bank transfer
Cancellation by the client
Any cancellation or termination must be notified by letter to (La Bastide de Caseneuve 8 place du village 84750 Caseneuve) or by email addressed to the owners.
- More than 30 days before your arrival date: 100% refund of the deposit
- Less than 30 days before your arrival date: no refund of the deposit
-
Less than 7 days before your arrival date: full payment of your booking will be required. Any reduction in the length of your stay will also result in full payment of the reservation.
- A room occupied by 1 or 2 persons does not entitle to any price reduction.
Payment of the balance
The balance must be paid the day before departure from La Bastide de Caseneuve. Payment can be made by credit card or in cash (euros).
Departure time
Rooms and the entire property must be vacated before 11:00 am. Guests are not allowed to remain on the premises, including to use the pool, after 11:00 am.
Visitors and access to the property
Access to La Bastide de Caseneuve is strictly reserved for guests staying in the house. Visitors of guests are not allowed on the premises.
Access to the swimming pool (subject to internal regulations available in the rooms)
The swimming pool is reserved exclusively for guests staying in the house.
House rules and use of the property
Respect for a certain way of life is expected from all guests to ensure the tranquility of the property and the comfort of everyone. In particular, guests are requested:
- Not to smoke in the rooms or in the common areas of the Bastide.
- Not to eat in the rooms.
The client agrees to respect the house rules indicated in the rooms and in these general conditions.
Any disrespectful behavior towards other guests and/or the property and/or the owners and their family may result in the immediate cancellation of the reservation.
The client agrees to leave the rooms in perfect condition at the end of the stay and to declare and financially assume any damage for which they may be responsible.
Room changes
The owners reserve the right, without any compensation to the client, to change the room initially booked for a room of equal or higher capacity. In such a case, the cost of the reservation remains unchanged.
Capacity
This stay contract is established for a specific number of adults and children over 12 years old. If the number of guests exceeds this number, the owners are entitled to refuse additional persons. This refusal cannot be considered as a modification or termination of the contract initiated by the owners. In case of departure by the client, no refund will be granted.
Pets
For hygiene and the comfort of guests, pets are not allowed at La Bastide de Caseneuve. In case of non-compliance, refusal to accept pets and their owners cannot be considered as a termination of the contract by the owners. In case of departure, no refund will be granted.
Liability
La Bastide de Caseneuve accepts no liability for loss, theft and/or damage to property or injury to persons on the premises, regardless of the cause.
Disputes
In the event of a dispute and failing an amicable agreement, only the competent authorities of the location where the owners are based shall have jurisdiction.
Acceptance of terms and conditions
These terms and conditions may be modified at any time without notice. Acceptance and compliance with these terms are deemed effective upon payment of the deposit. Failure to comply with the general terms and house rules may be considered as a breach of contract initiated by the client. In case of departure, no refund will be granted.
Data protection
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and correct your personal data. La Bastide de Caseneuve undertakes not to transmit the information you have provided to any other company or organization.
Edition January 2026 - La Bastide de Caseneuve 8 Place du village 84750 CASENEUVE